Find your tracking link
1. Search your inbox for “Your Lumière order has shipped.”
2. Click Track package to see live updates from the carrier.
3. Can't find it? Check your spam or promotions folder.
What your order status means
Processing — we're packing your order, usually within one business day.
Shipped — it's on its way. Tracking can take up to 24 hours to update.
Delivered — your package has arrived. Time to glow.
Something not right?
If your tracking hasn't updated in 5 business days, or it says delivered but you can't find your package, contact us with your order number and we'll make it right. See our Shipping page for delivery times.
Can't find your tracking email? We'll look it up for you.
Contact Us